Definition

Personal information refers to any data or opinion that can distinctly identify an individual or be used in conjunction with other information to identify an individual.

Purpose

This Privacy Policy outlines how Lumirah addresses the personal information of its customers, employees, partners, and stakeholders.

Company Overview

Lumirah is a leading-edge hardware technology firm specializing in video conferencing solutions. We design, manufacture, and distribute high-quality equipment that ensures seamless communication in our digitally connected world.

Collection of
Personal Information

We gather personal information to enhance our services, manage our relationship with clients, ensure the security of our online platforms, and improve customer experience. This may include:

• Contact details (e.g., name, email, address, phone number)
• Payment details for transaction purposes
• User reviews, feedback, and product preferences
• Technical specifications and device usage patterns
• Methods of Collection

Personal information may
be collected through

• Online purchases or product registrations
• Customer support interactions
• Feedback forms, surveys, or product reviews
• Usage analytics of our devices and software
• Purpose of Collection and Use

We use personal information
for various reasons

• Process transactions and ship products
• Provide after-sales support and warranty services
• Improve our product lineup based on user feedback and trends
• Communicate updates, offers, and company news
• Address potential security issues or tech support inquiries
• Analyze market trends and customer preferences

Disclosure

Lumirah only discloses personal information for primary purposes or related secondary purposes if the individual provides informed consent or as required by law. Third-party contractors might be given access to personal data, but they will always be bound by strict data confidentiality clauses.

Storage & Security

• Lumirah ensures the security of personal data through.
• Secure storage systems for both electronic and paper-based data
• Encrypted transmission of data
• Periodic reviews of our security systems
• Restricted access to personal information, only to those who need it for legitimate business or legal purposes

Cookies

Our website employs cookies to enhance user experience and gather insights on site usage. Cookies do not identify individuals personally but do recognize the device used. Users can disable cookies via their browser settings.

Access & Correction

If you believe any data we hold about you is incorrect or outdated, please notify us. You can also request access to your personal data. Contact us at info@myivi.com for any data-related inquiries.

Complaints & Concerns

If there are concerns about how we handle personal data, please contact us at info@myivi.com. We aim to address complaints promptly. If unsatisfied, you may also approach the Office of the Australian Information Commissioner (OAIC).

Policy Updates

This Privacy Policy may be updated periodically. The latest version is always accessible on our website.